Contact & FAQ
Got a question or stuck on something? We're just a WhatsApp message away.
Frequently asked questions
Is CatalogKit really free?
Yes — the Free plan gives you 3 catalog builds a month at no cost, forever. You only pay if you need more builds (Basic or Pro plans) or want our agent to set things up for you in person.
Do I need a computer or fast internet?
No. CatalogKit works on any smartphone browser, and images are compressed automatically so it works fine on slower mobile data.
What counts as a "build"?
Every time you click Confirm & Build Catalog, that uses one build. Viewing the flipbook or downloading the PDF is always free and doesn't count.
Can I edit a catalog after it's built?
Yes. Open the catalog and choose "Edit Catalog" — you'll be asked to confirm first, since re-building uses one build from your plan. Your images and prices stay exactly as they were until you rebuild.
How do I share my catalog?
Once built, you get a shareable link and a one-tap WhatsApp share button. You can also download a PDF version to send directly.
How do I upgrade my plan?
Message us on WhatsApp and let us know how you'd like to pay — mobile banking, internet banking, or cash on delivery. We'll confirm and activate your plan, usually within a few hours.
What if I don't want to do the setup myself?
Book our Done-For-You service — an agent visits your stall, sets everything up, and builds your first catalog with you on the spot. You can also choose a paid plan add-on at booking time.
When do my monthly builds reset?
On the 1st of every calendar month, your build count resets to zero automatically.
Still stuck? Message us on WhatsApp — we're happy to help.